Privacy Policy

This Privacy Policy explains how Kopi Pet Store (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this Policy.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device. This may include your IP address, browser type, time zone, device information, the pages you view, how you interact with the website, and the referring websites or search terms that directed you to our site. We collect this information using technologies such as cookies, log files, web beacons, tags, and pixels. Cookies are small data files stored on your device that help improve functionality and enhance your browsing experience. You may disable cookies at any time through your browser settings.

When you make or attempt to make a purchase, we collect personal information necessary to process your order. This includes your full name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

2. How We Use Your Information

We use your personal information to process and fulfill your orders, confirm payments, send order confirmations, provide shipping updates, and communicate with you regarding your purchases. We also use your information to screen orders for potential fraud or risk, improve and optimize our website, analyze website performance and marketing campaigns, and provide relevant offers or promotions if you have opted in to receive them. We process your information only for legitimate business purposes and in accordance with applicable data protection laws.

3. Text Marketing and SMS Communications

If you subscribe to SMS or text marketing communications, you agree to receive promotional messages at the mobile number you provide. Consent to receive marketing messages is not a condition of purchase. You may opt out at any time by replying STOP, and you may reply HELP for assistance. Standard message and data rates may apply depending on your mobile carrier.

4. Sharing Your Personal Information

We share your information with trusted third-party service providers who assist us in operating our business. These may include Shopify as our e-commerce platform provider, payment processors, shipping providers, and analytics services such as Google Analytics. These third parties receive only the information necessary to perform their services and are required to safeguard your data. We may also disclose personal information when required to comply with legal obligations, enforce our Terms, or protect our legal rights.

5. Behavioral Advertising

We may use your information to provide personalized advertisements or marketing communications that may be relevant to your interests. You can opt out of personalized advertising through your browser settings or through the advertising platform preferences you use.

6. Your Data Protection Rights (EU & EEA Customers)

If you are located in the European Union or European Economic Area, you have certain rights under applicable data protection laws. These rights may include the right to access your personal data, correct inaccurate information, request deletion of your data, restrict or object to certain processing, and request data portability. To exercise these rights, you may contact us using the details provided below.

Your personal information may be transferred outside of Europe, including to the United States or Canada, where our service providers operate. We implement appropriate safeguards to ensure your data remains protected in accordance with applicable laws.

7. Data Retention

We retain your Order Information for our records unless and until you request its deletion, except where retention is required by applicable law for legal, tax, or accounting purposes.

8. Do Not Track

Our website does not currently respond to “Do Not Track” signals from web browsers.

9. Minors

Our website is not intended for individuals under the age of 14, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and continued use of our website after changes are published constitutes acceptance of those updates.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at info@kopipetstore.com