Shipping Policy

At Kopi Pet Store, we take great care in processing and dispatching your orders accurately and efficiently. Each order is carefully reviewed to ensure the correct products are matched and shipped to the right customer.

We are committed to timely delivery for both local and international orders. However, delivery times may occasionally be affected by holidays, high order volumes, severe weather conditions, carrier delays, or other unforeseen circumstances beyond our control.

Shipping Options

We offer the following shipping methods at checkout:

* Standard Shipping (14–21 Days)

Ships next day
Free

* Expedited Shipping (8–12 Days)

Ships next day
$14.99

Delivery timeframes are estimates and begin once your order has been dispatched.

Order Processing & Tracking

All orders are processed promptly and ship the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Tracking information becomes active within 24–48 hours after shipment.

International Orders

International shipping times may vary depending on destination and customs processing.

Any customs duties, taxes, or import fees assessed by your country are the responsibility of the customer.

Damaged Shipments

If your order arrives damaged due to carrier handling, please contact the shipping carrier directly to file a claim. While we carefully package all items, responsibility for damage during transit rests with the delivery service provider.

Questions?

If you have any questions regarding your order or our shipping policy, we’re happy to help.

Let’s start a conversation.